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Supporting you at College

We're determined to give you the support and help you need while you're at Exeter College. We want you to enjoy and achieve and our student services, support teams and tutors are geared up to help you with your course and training work, your career plans and any personal issues that might be affecting you.

  • Learning Centres

    Exeter College has six award winning Learning Centres to support students with their studies. Wifi is accessible college wide and each Learning Centre is equipped with PCs, study desks, books, newspapers, journals and DVDs, access to e-books, e-resources and the library catalogue, and equipment to support accessibility. Students are welcome to bring their own laptops and specialist software is available in the different Learning Centres to support specific subject areas.

    Friendly and knowledgeable Learning Centre staff are always ready to help with information searches, referencing, password resets, printing and all aspects of the Learning Centres' services and facilities. The wide range of e-books, e-resources and streamed media (Replay) are available 24 hours a day, on or off campus.

    The Centre for the Creative Industries hosts a fully digital TV studio, two Apple Mac suites, a broad range of media equipment to borrow (including HDV cameras, digital stills and audio equipment) and a shop with stationery basics and art supplies. Curriculum Support is available, to help with editing and using the TV studio, from experienced staff.

    Subject Librarians work in each Learning Centre to deliver inductions and a programme of advanced Information Literacy sessions. They have an extensive knowledge of the resources held internally and externally to support study in their subject area. Basic IT support is available in each Learning Centre too.

    Click here to read the news about our Grade 1 Excellent national award.

  • Tutors and Skills Officers

    Whether you are a full time student or apprentice you will have a personal tutor or skills officer who is dedicated to help with any concerns you may have about your course/training and help you with any personal issues you may have.

    Your tutor or skills officer is the essential link between you, your subject lecturers or skills trainers, a whole range of support services at the college, your parents/guardians and your employer if you are an apprentice. They will:

    • Give personal advice and support on all issues facing you such as health, welfare, well-being
    • Agree your individual learning plan, course and training targets and give you progress reviews
    • Help you with study skills
    • Check on attendance
    • Keep your parents informed about your progress
    • Encourage you to take up extra activities that will help you enjoy and achieve
    • Talk to you about your career plans
  • Learning Support

    Your lecturers, trainers and tutors will help you throughout your course or training but you may also need additional help from our Learning Support Team. This expert team is dedicated to help all  learners have equal opportunity, regardless of any physical or learning difficulty/disability. We help you with:

    • Specific learning difficulties such as dyslexia or dyscalculia
    • Hearing or visual impairment or disability affecting your mobility
    • Mental health or emotional difficulties
    • AD(H)D, dyspraxia, autism, Asperger's Syndrome
    • Maths Skills Workshops
    • Support with exam access arrangements

    We also work closely with our partners to ensure students get specialist support if needed.

    For more information:

    Telephone: (01392) 400439

  • Your safety

    The safety of all students at Exeter College is very important to us. We have a dedicated safeguarding team, who work to ensure that students are safe in college, in their work placements and in their personal lives. All students are asked to wear their student identification at all times whilst on college sites.

    If you want to speak to someone about a safeguarding concern, then contact the safeguarding lead in Greystone House on 01392 400449.

  • Support if English is not your first language

    If English is not your first language, you can attend up to two English Language classes a week to continue to improve your academic English.

  • Counsellors

    The college has a team of counsellors who provide confidential support on anything that is bothering you - college worries, home concerns, personal problems or relationship difficulties.

    You can contact our counsellors yourself, or via your tutor, nurses or any member of staff in the college.

  • Medical Advice and Care

    We have a medical room on the Hele Road site that is open during term time 9am - 4.30pm where you can go with any health concern and gain advice and support from our nurses. If you cannot get to the medical room then you can contact the nurses on the phone 01392 400445.

    The nurses also support tutors with health education sessions and also liaise with GPs and other health professionals on your behalf.

    Young People Friendly

  • Financial Support

    16-19 Bursary Fund

    The 16-19 Bursary Fund is to help you to complete your studies if you are in financial hardship and struggling to pay with the costs of coming to college. For many students facing financial hardship, the Bursary Fund can be the 'key' in enabling them to succeed at Exeter College and secure a better future.

    If your household income is under £23,000 you can apply for help with the cost of equipment, transport, food, resource fees, trips and other course related costs.

    Evidence of your household income is required with any application made. The assistance you receive is discretionary and will always be conditional on your attendance and with you keeping within the terms of the 'Student Code of Conduct', which you sign at the start of your course.

    To find out if you are eligible and for more information about the Bursary, please see the flow chart below or contact the Student Welfare Team on 01392 400526.

    Young people in care, care leavers, those claiming Income Support (or Universal Credit) or Employment and Support Allowance and Disability Living Allowance (or Personal Independence Payment) in their own right are eligible for a bursary of £1200 per year. Please contact Hannah Robson on 01392 400447 to discuss as awards are made on an individual basis.

    Free Meals

    Were you entitled to Free School Meals? If so, you may be entitled to Free Meals whilst studying at college…

    Students aged 16-18 at the start of their course (or 19 and subject to an LDA) will be eligible to receive a free meal for the days you are attending your programme of study if you or your parents are in receipt of one or more of a qualifying benefit:

    • Job Seekers Allowance (Income Based)
    • Income Support
    • Child Tax Credit (but not Working Tax Credit) provided annual income, assessed by the Inland Revenue does not exceed £16,190 (please note: This amount is subject to change in April every year)
    • Employment and Support Allowance (Income Related)
    • Guarantee Element of State Pension Credit
    • Support under Part VI of the Immigration and Asylum Act 1999

    Please apply using the application forms below and provide evidence of your eligibility as requested.

    Forms for 2016/17

    Please click here to download the Student Financial Support Application form (Bursary and Free Meals) for new and returning students.

    Please click here to download the Welfare flow chart which gives a guideline of the funding you may receive.

    Online Payments

    We have an online payments system set up to pay for travel passes, trips, resource fees and activities. More information about this will be available when you have been offered a place at college. Applying for the Bursary does not order your travel pass and so you must provide route details and a photograph to either Devon County Council or the Exeter College travel scheme (depending which one you are eligible for).

    Support if you have a child

    Students under 20 years old can get financial help with their childcare costs from Care to Learn.
    Care to Learn will pay for:

    • Childcare costs while you learn
    • A deposit if one is charged
    • Travel expenses to and from your child care provider

    To find out if you are eligible and to apply, click here.

    Residential Support Scheme

    The Residential Support Scheme provides financial support with accommodation costs for learners (aged between 16 and 18) who need to live away from home to study because their course is not available locally (this will need to be confirmed by the EFA).

    For more information you can call the government’s Learner Support Helpline on 0800 121 8989 or visit

    If you think you might be eligible and want to apply, you can contact Exeter College's Student Welfare Leader on 01392 400447 or email

    Army bursary scheme

    If you are keen to go into the Army at the end of your college course and are doing a full time vocational course or A Levels, find out about the Army Bursary Scheme.

    Visit or talk to a college adviser before completing your application.

  • Accommodation

    Exeter College is a non-residential college. The only accommodation support we are able to offer to our students is:

    • A fee-paying support package to 16-18 year old students with a non-UK resident parent or guardian
    • Access to the charity Nightstop for emergency short term accommodation to 16-18 year old vulnerable students requiring emergency accommodation.
  • Childcare

    The college has a modern, purpose built nursery next to the Centre for Creative Industries. The nursery has excellent indoor and outdoor facilities to ensure children have the best possible start. We are open Monday to Friday from 8am to 6pm. The fully qualified team of nursery professionals are dedicated to looking after children, aged three months to five years old. Our nursery caters for our staff, students and members of the public. For more information, contact the nursery on 01392 400534.

    Childcare costs

    If you are on a full time further education course at Exeter College, you can apply to the Government's Care to Learn fund to support your childcare costs by up to £160 a week. To find out more about help with your childcare fees contact our student welfare administrators on 01392 400526.

  • Support for Looked after Children or Care Leavers

    If you are in care or leaving care, there is support in place at college to offer advice, guidance, advocacy and financial support throughout your time at college.

    The designated person is the Student Welfare Co-ordinator. They can be contacted on 01392 400447 or alternatively, please drop in to see them in Greystone House.

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